Shipping policy

Shipping Policy – Menthome

A Brand of AZNF Global Pvt. Ltd.

Shipping Guidelines

Every piece at Menthome is carefully handcrafted by skilled artisans across India. Our designs are not mass-produced and often use natural materials and traditional techniques. Because of this, some variation and delays in production or delivery may occur. We appreciate your patience and understanding.

Domestic & International Shipping

We ship to most locations within India through trusted delivery partners.
International shipping is available. Costs vary based on product size, destination, and delivery method.
For international orders, please email care@menthome.in with your selected product, shipping address, and ZIP/postal code.
Orders cannot be redirected once dispatched.
All deliveries require a signature upon receipt.

Delivery Timelines

In-stock products are typically dispatched within 24–48 hours of order confirmation.
Furniture items (many of which are made-to-order) may take 2–4 weeks for delivery.
In case of unexpected delays, we will keep you informed. You may also reach out for shipment updates.

Delivery Terms

For ground floor addresses, delivery is to the doorstep.
For multi-storey buildings, delivery is up to the building’s lobby or security desk.
Internal movement or setup within the premises is the customer’s responsibility.
To ensure safety during transit, many items are secured in wooden crates. These may be bulky but are necessary to protect the product.
Customers are responsible for unboxing, preferably with help from a professional.
Any damage or defect must be reported immediately upon delivery, with details noted on the Proof of Delivery (POD) and shared with care@menthome.in.

Payment Terms

100% advance payment is required for all orders.
Secure online payment options are available.
Cash on Delivery (COD) is not available for furniture or large items. COD is limited to select smaller products.

Cancellation Policy

Orders may be cancelled only within 1 hour of placement.
After this window, cancellations are not permitted, and the full payment will be considered forfeited.
No refunds will be issued for late cancellation requests.

Delivery, Unboxing & Access Considerations

Delivery will be coordinated via call or SMS. Rescheduling may result in delays or additional charges.
Our partners are not equipped to lift items upstairs or unbox furniture.
Ensure that your order can pass through staircases, doorways, and elevators.
Refused deliveries due to access limitations will be at the customer's cost.
Re-delivery attempts, if needed, will incur extra charges.
Please share accurate contact and address details when placing the order, and inform us of any planned unavailability.

Open Delivery & Inspection

If packaging is visibly damaged, please note this clearly on the POD before accepting the item.
Inspect the product at the time of delivery.
Delivery agents are not authorized to open or assemble products. Please do not request this from them.

Holding Charges / Delayed Dispatch

If you request to delay dispatch after your order is ready:

We allow 1 week free holding at our warehouse.
After that, a Holding Fee of 5% per month (pro-rated if less) on the total order value applies, plus 18% GST.
These charges must be cleared before your order is dispatched.
This applies to full and partial orders.

Warranty Policy

Menthome products include a 6-month limited warranty from the date of purchase.
The warranty covers manufacturing defects only.
It does not cover wear and tear, misuse, water damage, accidents, theft, or natural disasters.
Claims must be accompanied by purchase proof and supporting photos.

For questions, support, or delivery coordination, feel free to reach us at:
📧 care@menthome.in